Download the referral form here.

• Once you’ve sent your referral to us, we aim to get back to you within 10 days
• It’s really helpful if you can try to ensure your referral to us has as much detail as possible about what you are worried about. We may contact you to get any additional information we might need.
• If you have a social worker, parent/carer or a trusted professional in your life it might be helpful for us to speak to them to ensure you have the support you need right now, especially if things are very difficult.
• As a team we will then decide how best we can help you. Sometimes we may feel that we are not the right service for what you need and so we will speak to you and suggest other services who may be able to better support you with what you have going on.
• If we are really worried about you and your safety, sometimes we have to share information with social services and/or police. We know sometimes this can be difficult but it is important you have the support you need to be safe. We will always talk to you about doing this where possible.
• At times we have a waiting list, which means we can’t always start supporting you straight away. If this is the case, we will always give you helplines and let you know of other organisations you could speak to in the meantime.
• If we feel that we can support you with what you need, you will be allocated to one of our team and they will contact you to arrange a time to meet up. You will be able to speak to your worker over the phone or by text to decide where and when is best to meet.

Download the referral form here

• We aim to respond to all referrals within 10 working days. Any urgent safeguarding matters need to be referred immediately to Children’s Social Care or the Police.
• Please ensure your referral to us is completed fully with as much detail as you can provide. If we do not have adequate information we will contact you to request further information before triaging
• The WISE team hold regular triage meetings and your referral will be triaged to work out the most appropriate support for the child or young person
• We will then contact the referrer to let them know the outcome of the referral
• We are a small team covering 3 counties and at times we may have to operate a waiting list.
• We may not always be able to accept a referral. When discussing our service with a young person and their family, it would be helpful if you could manage their expectations by advising that we may not always be able to accept the referral. If we are unable to accept a referral, we will always try to signpost and suggest onward referrals for the young person.

Download the referral form here

• We aim to respond to all referrals within 10 working days. Any urgent safeguarding matters need to be referred immediately to Children’s Social Care or the Police.
• Please ensure your referral to us is completed fully with as much detail as you can provide. If we do not have adequate information we will contact you to request further information before triaging
• The WISE team hold regular triage meetings and your referral will be triaged to work out the most appropriate support for the child or young person
• We will then contact the referrer to let them know the outcome of the referral
• We are a small team covering 3 counties and at times we may have to operate a waiting list.
• We may not always be able to accept a referral. When discussing our service with a young person and their family, it would be helpful if you could manage their expectations by advising that we may not always be able to accept the referral. If we are unable to accept a referral, we will always try to signpost and suggest onward referrals for the young person.