Complaints & Compliments
We always want to know when we could have done something better or if you are unhappy with something. We want to put things right.
It is really easy to raise a complaint. You can:
- email your complaint to [email protected]
- send a letter please write to the YMCA DLG main office Reed House, 47 Church Road, Hove BN3 2BE
- telephone 01273 222550
- speak to a staff member
If you live in YMCA DLG accommodation * OR use one of our services you can speak directly to a staff member, if you feel comfortable to do so.
You can read more information on our complaints policy and procedure here.
You can also download our Complaints leaflet here.
As a registered housing provider, we follow the Housing Ombudsman Complaints Code for our housing related complaints, you can read the Code here.
We treat all complaints seriously and will ensure any actions or learning are implemented at YMCA DLG to make sure we are improving on what we do.
* Residents at YMCA DLG can also contact the Housing Ombudsman (click here) about their complaint, at any stage of the process. If you’d like to see our recent self assessment against the Housing Ombudsman standards, you can do so here.
The Housing Ombudsman Complaint Handling Code requires that we provide easy access to our complaints procedure and publish an annual complaints report, read here.
If you have a complaint about noise or other anti-social behaviour this will be dealt with under the Anti-Social Behaviour procedure.
We love hearing when we do well too!
We log and learn from the compliments too!
If you have other feedback or a compliment to leave we would be very happy to receive it. You can contact the main office (at the registered address above) or email [email protected].
